Upgrade with Vodacom

We are now in the third day and still no upgrade has been processed.<br> Was advised that we no longer could upgrade telephonically and that we had to go into the Centurion branch.<br> However not even the branch can issue a new phone.<br> They also have to contact the Johannesburg office for the upgrade to take place.<br> Each time we were advised they are off line so we wait again!<br> This is very time consuming and I do not have petrol to ride to town every day as I am a pensioner.<br> This has been extremely frustrating and my opinion of Vodacom is -0!!<br> One unhappy client.