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Diane B
1 reviews | Active since Sept 2011
04 Jul 2019, 21:31
Upgrade with no data as promised
It's rather pathetic that you do an upgrade in June, which officially is effective in the new month, you are promised 5gb data for the first 7 days for you to enjoy setting up your new phone.... You log a complaint telephonically and are told it takes 24 to 48 hours for the 5gb data to be loaded, but it's been 72 hours, now 96 hours 4.7.19 and still nothing. You also log a complaint with Vodacom complaints department and they too avoid your requests. Isn't the upgrade with all its extras be effective 1 July or am i just an idiot not understanding how an upgrade works? ????♀️???? Get your act together #Vodacom
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Replies (3)
Vodacom's replyOfficial
05 Jul 2019, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Diane B's updateReviewer Update
05 Jul 2019, 15:09When can i expect a response or must i wait another 5 days for the response.?
DB
Diane B's update05 Jul 2019, 15:09
Reviewer Update
When can i expect a response or must i wait another 5 days for the response.?
Vodacom's replyOfficial
08 Jul 2019, 12:46Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 12:46
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team