Upgrade with no airtime or data allocation

<p>I did an upgrade to my contract effective 1 Nov. Its the 9th Nov and I still have no 120 min airtime, no 750mb data, no 120 sms or the 10GB once off promotional data.</p> <p> </p> <p>I have called the call centre several times last week spending more than 3 hours on hold or speaking to them. They opened calls and a few hours later they got closed by a user VANZYLE, then I have to go through the process again and explain the situation.</p> <p>Calls: 1- ********** 9679, 1- ********** 3443, INC ********** 07559</p> <p> </p> <p>The reason that the calls get closed is because they state I did get the airtime and data allocation, but if you try phone or use the internet it says I must recharge.</p> <p>I also dealt with somebody by the name Nathi who was working on my call Thurs and Fri last week. (I would like the recordings of these calls and report him because he refused to load a new call and worked off the closed calls)</p> <p>He said he would phone back by Friday afternoon and I'm still waiting. He assured me he would phone back because the call centre calls are recorded.</p> <p>In desperation I went to Midrand Vodacom on Saturday and a call was logged with the ISD.</p> <p>ISD ********** </p> <p>I was also told that more than 10000 clients are having the same issue, but they don't work on weekends so I must wait until Monday.</p> <p> </p> <p>I called again on Tuesday only to find out the ISD call had been closed without me getting any allocation.</p> <p>Another call was logged with the ISD ( ********** ) because the agent said that if you look at the usage, nothing has been used (because I have nothing to use). Again I have been told to wait.</p> <p> </p> <p>I have been with Vodacom for years and I feel I have every right to cancel this upgrade with Vodacom and return the devices because I'm paying for a service I never got and I'm still am not getting.</p> <p> </p> <p>I also had to log another call because my account will be debited with the 10GB promotional data of R599.</p> <p>Call: 1- ********** 1039</p> <p> </p> <p>I think the call centre agents are useless in dealing with the issues and require some training. Not to mention that they never get back to you when they promise on a recorded call and just close the calls without checking with the client first.</p> <p> </p> <p>Could somebody COMPETENT please deal with this request ASAP or I would like to cancel and go to another service provider.</p> <p> </p> <p><br />Please let me know if you would like all the screen dumps of the dialled calls to *111# for my balances from the 1st November.</p> <p> </p> <p>Regards</p> <p>Vanessa Santangelo</p> <p> </p> <p><br /> </p>