Upgrade with Misleading info and lies.

Good evening,

Before I go to the Ombudsman for being misled and **** to by a consultant by the name of Mi....la Mi...ls who called me for an upgrade. Please REVERSE all the upgrades dated 10th November 2025 which were misleading with so much incorrect information provided by Mi.....la Mi....ls please, with all due respect. They were all a lie. Please listen to the recording as per ***

She **** to me with all the offers of the upgrade information and Black Friday specials. I am so disheartened by how she misled me with her lies and the sad thing is how many clients is she misleading. Vodacom and The Reward company, this is unacceptable as this is a huge reputation risk for such big companies like you.

Vodacom is a very reputable company. We do not need to be **** to for us to take up upgrade offers especially when we are called and then sold a very big lie.

On the 10th, Mi...la Mi...ls contacted me and assisted with the upgrades, she confirmed that I will be getting Black Friday Data offers for 600GB for all 3 of my data contracts at 24 months as I had respectfully asked, instead, ALL of the upgrades were put on 36 months without me knowing, yet she confirmed that all were on 24 months 💔 😢 This is indeed heartbreaking considering that I have been a Vodacom client for 20 years only to be made a fool by being **** to by Mi.....la Mi....ls.

I have contacted Vodacom today to arrange for RAM to come and collect all the devices (unused and still in their packages as if I knew what a mess Mi..la Mi...ls got me into). She advised me that I got these devices as Black Friday Specials as they come with the upgrades. Such misleading information and lies.

Please address Mich..la Mich...ls with all this disheartening email. She needs to learn "Honesty and Integrity", and what client Centricity is. Lying to clients is totally unacceptable.

Your assistance in kindly reversing all upgrades and put everything on what it was before the Black Friday Specials upgrade. I'm more disheartened that I am losing on the Black Friday Specials because of being misled and **** to.

Your assistance in this matter will be greatly appreciated.

Regards