Upgrade went wrong

On 27/12/203 I called the customer care 135 from my cell phone, indicating that I would like to do an upgrade. The consultant I spoke to inform me that she is going to transfer me to the upgrade department that will assist me. I spoke to gentleman in the upgrade & retentions. Done the security checks with and also supp**** him the cell number that I want to upgrade to take place. Samsung Galaxy A54 5G 256GB DS+Galaxy Buds2 Pro(Top Up) R668pm x24. The gentleman informed me about other deals that I need to consider. He offered the very same phone with a watch and told him not interested, double deal Samsung Galaxy + Samsung Tablet A9 X R718pm. I requested for the gentleman to call me on the 28/12/2023 at 15h00. The gentleman did call me on the 28/12/2023 but at 12h40 and requested that he calls back later. Follow-up call was done later and done the upgrade for the Samsung Galaxy A54 5G 256GB + Galaxy Buds Pro (Top up). Please note that I put on hold for about 10minutes because he need to confirm with his manager. The colour of the handset & colour of the buds that I requested was black. I t was told that the delivery will take place between 3-5 working days by RAM. On the 28/12/2023 I received a whatsapp message from RAM stating that they cant pick my address and requested that I supply them with the correct information which was my home address. The agent spelled crescent wrong he spelled it crescant hence RAM could not pick it up on their geolocate system. On the 30/12/2023 I called *** and I quire the quote that was send to my email. I requested that I speak to agent that I done the upgrade with, hence I was told they work with office codes but the information is correct, which I dispute. I told the lady the Galaxy Buds must be the Pro and not green. I personally call the insurance on *** I informed the agent that I have done an upgrade and wanted to know how much will the insurance cost be for the new handset. I was told that the insurance would be R200 for the new handset. 02/01/2024 RAM came to deliver however the handset and bud colour was wrong. The handset is green, I requested for black. The Galaxy Buds FE not Pro is grey. I told RAM to take it back but I was told that I need to call Vodacom so that they can arrange with RAM for them to collect the package and returned it to Vodacom. I called *** and spoke to Jennifer (very unhelpful) tellling me that I did order the colour of the handset and the buds. I requested yet again that the gentleman that I done the upgrade to call me urgently if no so and team leader or manager. Jennifer told me there is nothing that she can do. I told her that her customer service is bad and if I must rate her I'll give a fat 0. So I made 2 request to Jennifer which she needs to send an email the gentleman that done the upgrade with me to contact me and for the voice recording of the 28/12/2023. I told by Jennifer that is not possible because my account is in arrears. I told her that payment has been made so my account being arrears has nothing to do with the incorrect delivery that was made and if she is unwilling to assist me, than I'll go the hellopeter with my complain. I called the customer center and spoke to Minah which was more helpful than Jennifer. Minah has escalated the matter and she also informed me that the upgrade was done with a 3rd party of Vodacom and turn around time is between 48-72 hours. I just want to state that this is the worst experience that I ever had with Vodacom. If you to the website of the Vodacom will you see what the package for the Samsung A54. The handset, The plan Red Flexi R260, Also includes: Promotional 20GB Once off-Topup, Samsung Galaxy Buds2 Pro,Samsung 15W Travel Adapter with cable. What I received was Samsung A54 Green Device, Galaxy Buds FE Gray. No 15W Travel Adapter with cable. I was also told by this gentleman because I'm a loyal customer that my insurance will never go and the price that his offering me is far better than the website and the store. I want Vodacom to come and collect there wrong delivery and give me what I'm requesting and the 3rd party must be dealt with. Also not sure why a 3rd party is doing the upgrades.