MM
MaMncwango M
1 reviews | Active since Sept 2019
12 Nov 2022, 15:33
Upgrade went horribly wrong
My friend wanted to cancel one of her contacts , which was about to end. The consultant then advised her not to and offered a cheaper deal with the same services she was getting including the other contract she already had. Come following month everything is messed up, totally different from what they agreed on.
As soon as she realized what has happened she contacted Vodacom and everyone she spoke to promised to escalate the issue and get back to her. It's been almost 2 weeks now and hasn't received any feedback. The service is horrible 😡.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Nov 2022, 08:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2022, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2022, 18:39 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2022, 18:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Best regards,