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CK
Cornelia K

1 reviews | Active since Jul 2022

12 Jul 2022, 17:01

Upgrade went down the drain

Since 3 June 2022 I try to sort out an upgrade. Until today I didnt received any thing. I made a lot of calls and the staff promise that a supervisor will call me back. Untill today no supervisor did any effort

0
Replies (3)
Vodacom
Vodacom's reply12 Jul 2022, 19:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

CK
Cornelia K's update12 Jul 2022, 20:14
Reviewer Update
O do you really think from your side there will be any contact. For more than a month it was a different story
Vodacom
Vodacom's reply19 Jul 2022, 10:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and advised accordingly.
 Regards Consumer Website Team

Best regards,