Upgrade - waiting 2 weeks!

<p>I requested an upgrade on the 23rd May from my wife and my contract , both came with a Samsung Galaxy S6 with free Galaxy Gear Fit - it is now the 3rd June and the upgrade has not happened and we do not have our new devices!</p> <p>I have been fed much misinformation ranging from "the gear fit has been discontinued" to "you upgrade was mistakenly cancelled by someone" - apparently the call center is now waiting for feedback from a "Manager" - I know it has nothing to do with the manager and more likely has everything to do with a Manager who needs to make a decision!</p> <p>I do not really care though all I want is a Senior Manager from Vodacom call me and tell when I will receive my Galaxy S6 devices and Galaxy Gear Fit's?</p>