JC
Jaun-Mari Coetzer
1 reviews | Active since May 2021
10 Jul 2023, 14:29
Upgrade *****-up
On 14 June I upgraded my cellphone contract on my one number(cellphone) just to find outon 1 July that the upgrade was app**** incorrecrly to my other number(internet).have made numerous calls to have it corrected as it was Vodacom's mistake. I have peoof that I did the upgrade on the correct number.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jul 2023, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2023, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JC
Jaun-Mari Coetzer's updateReviewer Update
11 Jul 2023, 14:51Still waiting for someone to contact me. I need this sorted asap.
JC
Jaun-Mari Coetzer's update11 Jul 2023, 14:51
Reviewer Update
Still waiting for someone to contact me. I need this sorted asap.
Vodacom's replyOfficial
12 Jul 2023, 12:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have confirmed that a reversal was processed for the data contract, effective month end. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2023, 12:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have confirmed that a reversal was processed for the data contract, effective month end. Regards Consumer Website Team
Best regards,