EF
E F
1 reviews | Active since Apr 2011
09 Jan 2023, 20:10
Upgrade unathorised
unauthorized upgrade to my contract was made, before we finalized the changes and agreed to the terms, when phoning on two occasions, i was promised that the call is exoculated and ill get a call from a senior to resolve the contract issues. I received a refence number with SMS stating waiting 48 hours someone will contact me, this was 4 days ago.. Why is service so bad in this country, please call me to resolve my issues,
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2023, 08:28 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2023, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
EF
E F's updateReviewer Update
12 Jan 2023, 15:106 Days after my call to Vodacom, and still waiting for service.. No wonder people cancel their contracts
EF
E F's update12 Jan 2023, 15:10
Reviewer Update
6 Days after my call to Vodacom, and still waiting for service.. No wonder people cancel their contracts
Vodacom's replyOfficial
17 Jan 2023, 11:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the package was reversed, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2023, 11:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the package was reversed, as requested. Regards Consumer Website Team
Best regards,