Upgrade Troubles

On the 9th of April I went to the Vodacom shop in Matlosana Mall to upgrade my contract and receive a Samsung Galaxy S7 Edge with a Gear Sport 2. The shop had no stock and I was promised that the phone and the Gear would be ready for pick-up by the 12th of April. Since the 12th I have been phoning the consultant on my own expense because I never received feedback from him. Finally after the phone arrived on the 14th I asked if I could pick it up even though the Gear had not arrived (the consultant simply shrugs and tells me he does not know when the Gear will arrive) I picked up the new phone on the 14th and asked to do a sim swap in order to keep my cellphone number. Apparently there was an amount outstanding on the account and I paid it cash on the 15th. Until today I still have to phone the consultant myself and the sim swap has still not been done after I paid the fee on the day I picked up the phone. I get a different excuse every time I speak to the consultant from \the money will reflect by tomorrow\" to \"our system is offline\" It is completely unacceptable to wait a week for an upgrade to be done and a simple sim swap to be done. I have also STILL not received my Gear. "