Upgrade Troubles

<p>I have been with Vodacom for almost 12 years and have never had a problem until now. I have been trying to uprgrade and called ahead on the 22nd to make sure of the due date and what is needed. when speaking to the customer care agent she insured me that everything is fine and that I could go to any vodacom store to upgrade. On the 23rd of December I went to a vodacom store in River Square Mall, Vereening. There I was informed that I didn't have finance so i could not upgrade and that she would need to log a service call. I, myself phoned the customer care line and spoke to Smartie, he told me that my profile had been misplaced and they would have to do a credit check which would take 4 hours. I was upset because why after 12 years and paying my account with out fail would they need to do a credit check? I'm taking the same package with a phone that is a R100 more that what I am paying know. After about 3 hours I left the Mall and went to Vaal Mall and decided to check the progress on the issue. I went to Vodacom 4U store, Angelique checked it for me and said it was still not done. She then also logged a call and sent an email to Verushca at customer care. She then informed me that it would take another 4 hours, it was late and she said that I should call her the next day. Today I called her and nothing had been done after Angelique had sent the email 2 more times. She tried her best to assit were she could and was really helpful. I phoned customer care and they confirmed that nothing has been done and they are not working today so I should call again on Tuesday. Vodacoms standard have fallen so much I don't think I want to be apart of it any more. This is the worst service I have ever received from a service provider!!!! and a big waste of my time. Thanks for messing up my Christmas!</p>