Upgrade to the incorrect package

Last month I upgraded my contract at the Golden Acre branch. I was on the package where I receive R200 airtime every month, and I distinctly said to the consultant that I want to upgrade to the Samsung Galaxy S5 mini, but that I do not want the Smart S package and that I want the uChoose200 package where I get R200 airtime every month. This was at the time where you get the Gear fit free with the package. He said if I go on the uChoose200 the monthly amount will be R388 and not R359 (as per the standard package) as I will then have to pay extra for the Gear Fit. I agreed to this and he upgraded my contract. During the upgrade I felt as if he was not understanding me properly, so I (more than once) made it clear to him that I want the package where you get the R200 airtime. I signed everything thinking that all was correct, but then I received a message yesterday on the 1st March saying my migration to the uChoose Smart S has been completed. I checked my balances and it showed minutes, smses and data. This is not what I asked for. It is impossible to get through on the customer care line. I need someone to contact me ASAP as I need this fixed and changed to the uChoose200 package.