Upgrade to Samsun S8 on the pre-launch order

<p>Appalled at the terrrible service I have received from the upgrades department. I have just received my new Samsung S8 that I ordered as part of the pre-lauch. The box has arrived with none the accessories included as promised. Now five phone calls and so much wasted time I am being given the complete run around trying to get through to the correct department to get this sorted out. Sigh!</p> <p> Managed to finally get thru to the on-line sales team (who answered my third call after 6 minutes (my first two calls where cut-off after 12 minutes of waiting for my call to be transfered). My call has apparentely been escalated and the agent who did the upgrade will call me! This is so unprofessional, why could the upgrade and delivery not have been done correctly in the first place to prevent this whole run-aroun</p>