Upgrade to result in cancellation of contract - poor, poor service!

I have once again had to deal with Vodacom's ineptitude and incompetence...! It comes as no surprise to me that people are moving their business away from this ineffective company.

After upgrading one of my data lines with Vodacom nearly 3 weeks ago now, and explaining slowly and clearly in great detail that the new devise should be delivered to my work premises as there would be no one at my residential address during the week, I get a call from security to inform me that RAM couriers are at the gate to deliver at said residential address..!

I phoned the upgrades department to address the obvious blunder and get passed dismissively from person to person who take turns in assigning blame!

After giving the details again, as well as my correct contact number (which incidentally used to be a Vodacom number as well , and was ported due to this ineffective company - a story for another day!) I was informed that RAM would contact me to arrange delivery.

Yesterday, I called the Vodacom upgrades department to ask what was happening, only to be informed (dismissively again - at least they are consistent!) that RAM had called on a number that I had clearly stated was no longer active, to facilitate delivery to my residential address..!!!!

Seriously Vodacom - listen!!!