Upgrade to Red Advantage package

<p>I went to upgrade my S5 samsung on the 14 November 2016 at Southgate mall 4u branch. Shobana assisted me as I wanted to upgrade to the red advantage package for R999 a month with a R150 charge monthly for the S7 edge, with a 10G free data for a month, with this I received a free tablet. My upgrade was due on 8 October already, and after verifying that there would be no extra charge and the new contract would come into effect on 1 Dec 2016,i proceeded with the contract. I sat in the shop for over 2 hours as sh was visibly distressed a she togeter with other staff there were been polygraphed and the gentleman conducting the polygraph walked in whilst she was busy with me. I left the outlet 2 hours later, Lizzy the data technician can confirm this aas I eventually went into woolworths (opposite the store) to purchased food for both her and I.Well lo and behold, 2 days later my new red advantage package kicked in. This is realized because i always verify my account and balances via the vodacom app on my phone. The 10G of data didnt ick in ,however i thought it would by the 1st Dec 2016 and i therefore purchased data via my cellphone. I have been a client of vodacom for over 10years and my bll on this partcular number averages R1200 per month but after checking my bill it was R2409, double, because I was charged pro rata on the old package, pro rata on the new package and the current installment in advance on the new package. I was also charged for both handsets the new one and the old one. I tried twice calling vodacom customer care but to no avail.</p> <p>I then visited Cresta outlet on the 14th December 2016, and was assisted by Vusi, who called the accounts department, who rather explained each charge to me rather than trying to assist with the issue, and after sitting in there for 2 hours, I left highly frustrated with no resolution and was told there nothing they can do, and I must go back to Southgate for them to fix it up.</p> <p> </p> <p>I did just that on the 15th December 2016, Shobana was not there so i saw Thato, who called Akhona in accounts department who cut us off. By this time my current bill on my vodacom app is now showing the current monthly bill of R2114, the current R999 for redadvantage R599 for data, R349 for old handset R150 for new handset, so in essence my cellphone bill has doubled , and the new amount due now is also the R2409. I asked to see the Manager, Thato called the Manager Madeleine Alexander who apparently is based at Cradlestone, after telling her my story, she promised to call me back, whilst I sat in the store. After waiting a while, no call was forthcoming, so Thato called her back, by this time mytration was evident and all she said is that she has to refer the matter to Vodacom, abut the charges the data not received and the double handset charge, I flipped and she then hung up the phone telling me to call her back when "im calm" as she cant deal with me as i was not calm.</p> <p>e tried again to call her on her cell , and she refusedto answer, She then called back on the landline and told That to give me the sotre details with an email address to emailmy complaint to them. I asked for the Senior Managers details, whose in charge of Madeleine, which That reffused to give me as she would ge into trouble. She called Madeleine again and handed me the phone, now she wanted to try resolve the issue and i by this time was not interested, all she was prepared to divulge was thet her boss was Mr Van Heerden and it was futile her giving me his details as he would still give the complaint to her and she will deal with it anyway.</p> <p>I eventually worked out of ther !hr40minutes later as frustrated as I was when I first walked in with no resolution.</p> <p>After so many years at vodacom, and even if i was a new customer, is this what service is about. Are you volumes so great, your customer base so big, that the normal client doesnt matter. my monhy bill including my other contracts for my children averages around R2500, is this petty cash for you. after numerous attempts to resolve a simple upgrade gone wrong, still no resolution.</p> <p>I want the extra chages reversed, the R349 for the old handset, the R599 for data, thecharge in advance for my package and I wan the charge for the data purchased reversed as had i received the 10G of data promised this would not have been neccessary. If this cant happen, plse downgrade package take your phone back and i will continue on my old package.Iam so frustrated with the lack of service that i feel like closing the whole contract and going to another service provider. I promise I will escalate this to where ever I need to i no resolution is forthcoming. Im appalled at the lack of service Laurinda</p> <p> </p> <p> </p>