Upgrade to keep me then charge extra for phone

Jan' 15 I called to cancel my contract & Kevin convinced me to upgrade by matching Telkom's offer. I confirmed about 3 times that for R199 per month I was going to get the additional minutes, 1 Gb data and an S4mini for R199 p/month (same as Telkom offer). <br> 06 Feb I get my invoice and I'm charged R50 per month instalment for the handset.<br> I called for Kevin on 07/2/2015 who was not available so Mdu/Mtu took my call. He advised they would listen to my upgrade call and come back to me within 3 days.<br> A week later I called Mtu who advised they were still busy assessing my call. I agreed to wait a few more days. Then I received an sms telling me my service request had been logged. The next day I got an sms telling me no credit due and to call 082111.<br> I called & was told the note on the system said I must pay because I have the phone now. I was put through to Noni (supervisor). I explained I accepted the phone in good faith as we had agreed on a deal. To date I've not heard from Noni & now she doesn't seem to exist. <br> Had I been told the phone would cost extra R50 p/month I would have cancelled and gone to Telkom as originally planned.<br> Terrible service & ********* behaviour!