1 reviews | Active since Nov 2017
UPGRADE TO IPHONE 8 PLUS
Having been a Vodacom Customer from 1995 - 2007 with companies I worked with and as a direct customer since 2017 I have never experienced anything as bad as the service as I have since filed an application for n upgrade on 24-Oct-2017. Every time I phone these people I get a different story about my upgrade. The quality of the agent and attitude varies from one call to the next. No one can tell me exactly what is happening....do they care??? Clearly a single customer matters not in the billions on bucks that Vodacom is making. Time to move over to the opposition....as they say a change may be like a holiday. I will be cancelling the upgrade today....
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Owen,
Our records reflect that your device has been delivered this morning and your query resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Good day Owen,
Our records reflect that your device has been delivered this morning and your query resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,