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rudolph.prinsloo rudolph.prinsloo

1 reviews | Active since Jun 2016

08 Aug 2016, 12:12

Upgrade to a 5GIG contract instead no upgrade done - still on a 2GIG Contract - STAY AWAY FROM VODACOM ONLINE - PART 2

<p>The Incompetence of this service provider just never ceases to amaze - The Staff is a story for another time. Spoke to a Person at Upgrades - Very helpfull (First staff member that actually has been helpfull) Our whitty friends at vodacom changed my contract from a 5GIG Line to 2GIG Line without my conscent in MID JUNE - I just upgraded from a 2gig to a 5 gig on the 25th of may??????? - JUST CATCH A WAKE UP AND START TO DELIVER SOME FORM OF SERVICE - Why would you do this? I did not ask you to. Now I have to wait 36 Hours so someone can phone me to probably tell met the System is down - TIA</p>

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Replies (2)
Vodacom
Vodacom's reply08 Aug 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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rudolph.prinsloo rudolph.prinsloo's update12 Aug 2016, 08:41
Reviewer Update

Are You AWAKE??????