1 reviews | Active since Jun 2016
Upgrade to a 5GIG contract instead no upgrade done - still on a 2GIG Contract - STAY AWAY FROM VODACOM ONLINE
<p>After only Receiving my Device in July after my Upgrade being done in May - I am know again on a 2GIG contract instead of the 5GIG contract - After holding or 33 mins and numerous online chats I am directed to the Upgrades Department. Unfortunately The System is OFF??</p> <p> </p> <p>I was also Only Allocated 2GIG's instead of the 5GIG's that I am supposed to Receive</p> <p> </p> <p>What a suprise. I am so ddissapointed with the level of service Received From Vodacom. I regret Renewing my Contract with them as service is non existant.</p> <p> </p> <p>How many Calls should I make before I will be assisted? And my Problem Resolved? And is their system ever working? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The Incompetence of this service provider just never ceases to amaze - The Staff is a story for another time. Spoke to a Person at Upgrades - Very helpfull (First staff member that actually has been helpfull) Our whitty friends at vodacom changed my contract from a 5GIG Line to 2GIG Line without my conscent. - JUST CATCH A WAKE UP AND START TO DELIVER SOME FORM OF SERVICE - Why would you do this? I did not ask you to. Now I have to wait 36 Hours so someone can phone me to probably tell met the System is down - TIA
The Incompetence of this service provider just never ceases to amaze - The Staff is a story for another time. Spoke to a Person at Upgrades - Very helpfull (First staff member that actually has been helpfull) Our whitty friends at vodacom changed my contract from a 5GIG Line to 2GIG Line without my conscent. - JUST CATCH A WAKE UP AND START TO DELIVER SOME FORM OF SERVICE - Why would you do this? I did not ask you to. Now I have to wait 36 Hours so someone can phone me to probably tell met the System is down - TIA