UPgrade time - but its not and its gonna cost you more than they say

Mom was told her upgrade was due - so she went in to downsize her contract as she is a pensioner now and cannot afford the monthly bill she has been receiving. The salesperson was asked 3 times what the total was that she would be paying of her debit order and he confirmed R258 now she has received a bill for 426.08 and apparently this is because she downgraded before her contract was at its end. I am so tired of fighting with people about how they ***** pensioners I am posting this here so you all are aware Vodacom SUCK the money out of you everywhere. Sales consultants should be told to warn the elderly that the downgrade will cost them more until whenever their contract actually ends!!! SHAME ON YOU VODACOM for taking advantage of my mom. we paid to down grade and are still paying monthly for her stuff.