Upgrade through the app

So I have upgraded through the Vodacom app on the 06/06/2024. As per the app my order would have been delivered between 3-5 businesses day’s. Well Today is day 5 and nothing, not a phone call to confirm my order or anything.

I spoke to customer care, the upgrade/online department and after sales no one van direct me in the right direction as per all of these departments the matter has been escalated and one agent made a promise that I will receive my order, another agent asked advice from his team leader and she said I should cancel my upgrade instead of helping. I’m really disappointed with the service I received from Vodacom as I’m a customer for a very long time. Will not recommended anyone to take out a contact through the app.