Upgrade - the most difficult thing to do with Vodacom

I have started on a long and tiring journey to upgrade my son's phone. Never in my 48 years have I experienced such poor service !

I started on the 6th of May by contacting the upgrade department to upgrade the existing contract that will be ending on the 31st of May.

The first gentleman assisted me well but after that I had to phone multiple times so that Vodacom can phone me to confirm the upgrade as I am in meetings constantly and can not answer

Eventually Vodacom phoned and I confirmed the upgrade just to be so disappointed with the delivery !!

I have upgraded to a Iphone 16 Max Pro Black titanium for my son but when the phone was delivered the phone was lying on the seat next to the gentleman that delivered the phone. The packet was torn and the box was unsealed and it is a cream phone not a black titanium as per the invoice from Vodacom.

I phoned now to request that this phone needs to be uplifted where I was told that they will uplift the phone and in 5 - 7 working days I need to phone Vodacom again to inquire when the correct phone will be delivered !

I just spent 45 mins on my phone to Vodacom and was transferred to 4 different people/departments as I requested to speak to a manager.

Is this the customer service that Vodacom promotes ?? because then I will rather change to a new supplier.

Hope I get feedback but will not be surprised when there is not feedback or follow up.