RW
Robert W
1 reviews | Active since May 2020
06 May 2020, 13:01
Upgrade that went wrong
I upgraded my contract with Vodacom over the phone in March. I get billed a totally different amount as too what was agreed on. I call no help I send 2 emails no response. Eventually I get a response it's been looked into... It's now 6 May and still no feedback on the situation but I must still pay money for something not agreed on Ref Num J01402.... Feel like canceling everything with them.!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 May 2020, 14:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2020, 14:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 May 2020, 10:09Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply12 May 2020, 10:09
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
RW
Robert W's updateReviewer Update
16 May 2020, 08:36Please call me during the week between 10:00 to 12:00 as not always able to take calls.
RW
Robert W's update16 May 2020, 08:36
Reviewer Update
Please call me during the week between 10:00 to 12:00 as not always able to take calls.