Upgrade that never delivered to customer of 20 years

I have been q loyal customer of Vodacom for years. Six months ago I even took out a new contract. All was smooth and phone delivered. Then BANG - two weeks ago I did an upgrade on one of my phones. RAM courier was used and tried to deliver it TWICE to an address in Western Cape. I LIVE IN THE EASTERN CAPE AT THE SAME ADDRESS. I have been phoning Vodacom and RAM on a daily basis to find out where is my parcel ???? Each time a different story. NEVER HAVE I HAD THIS BAD CUSTOMER SERVICE BEFORE. I did the upgrade on 1st of May 2022. Still not received my phone. I am livid !!!!!