1 reviews | Active since Apr 2018
Upgrade taking more than a month
I have app**** for a upgrade online beginning of March and when the phone was delivered it was the wrong phone then I returned it. Then I went online again and upgraded again this time Vodacom did not have stock of my order and my order was placed on back order. The come April 1St my order got cancelled without notification I went online to check the status just to find it cancelled. Then I had to go online again to upgrade and yet again they don't have stock nobody even phoned me to assist me I am really disappointed in vodacom and the service given
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. Thank you for bringing this matter to our attention and for taking my call. I have requested an update on the stock availability.
We once again apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience. Thank you for bringing this matter to our attention and for taking my call. I have requested an update on the stock availability.
We once again apologise for any inconvenience caused.
Regards
Moddy