ZN
Zuko N

1 reviews | Active since Jun 2015

19 Sept 2017, 06:58

Upgrade taking more than 3 weeks to be cancelled

I have been using Vodacom for the past 8/7 years. Am due for an upgrade but I am actually no longer interested in continuing my relationship with the service provider. This is all because of the issues I have been experiencing, ranging from billing problem to their consultants in the sales department. They literally do not care about their customers.

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team