Upgrade taking 3 weeks

<p>I was due for a contract upgrade and decided to upgrade via the online centre as I would have the devices the next day and would not have to pay registration fees. I tried to phone Vodacom 3 days later after I was told the devices would be shipped to me within the following day from the warehouse. I was told that there is not stock on the promotion that I upgraded to and told that an advisor would contact me. I waited another week boefore phoning again to see if they had received the stock for the upgrade but was told that I never should have been told I would get my devices in 3 days after upgrading online. Again I was told that someone would follow up with me but never received a call. Another week later I phone again and was told the systems are offline and that no one would be able to tell me when I would get my devices. Today again I phoned and was told the system is offline and was put through to upgrades where I hold on the line for 20minutes before dropping the call.</p> <p> </p> <p>For a client that has been with Vodacom for 8 years this is unacceptable and very dissapointing. I have three accounts I am paying monthly and have never missed a single payment.</p>