Upgrade takes to long

<p>Good day, I have phoned on last week Friday to cancel my contract with Vodacom. In general I'm happy with Vodacom, have been a customer since 2002 and have 3 different contracts with you. But I have found a very good deal with Cell C that is similar to the Smart XL that I have now with a new Iphone 7 as handset. On last week Friday I hold the line for 25 minutes and then disconnected before somebody would answer the cancelations department. On Monday I phoned again and after 17 mintues of hold, Gomotse helped me. She also told me that I must wait they can try to do a deal match for me. If was happy because if Vodacom can help me this week, then great! Tuesday she phoned, they have a deal and must decide quickly as it expires. I told her I will take it. Then there was a problem with the code. She will phone me back later. No phone call Tuesday, no phone call Wednesday. I email her thrice, no reply. Thursday morning she came back and said she will phone me later in the morning. That afternoon I emailed again and said I am going to take the Cell C deal. She phoned and processed the upgrade after 35 minutes on the phone. Ref: 1- ********** 98402. She emailed me the upgrade equipment quotation, which I signed and emailed and faxed. She said someone will phone me on Friday, nobody phoned. I emailed the quotation 3 times, faxed 2 times and asked for verification on the upgrade. I phoned the upgrade center and they say it is not their department, it is the head office. I can get the the phone and new contract with Cell C today, and cancel vodacom. I just don't want to wait for another 30 minutes for someone to answer in the cancellations department. Is there anyone who can help me, get this processed and get the phone to me by next week Wednesday on the latest??</p>