UPGRADE/SUBSCRIPTION WITHOUT CONSENT
<p>After my initial complaint on Hello Peter regarding THE SAME problem, nothing has been resolved ans my new contrac has been activated. NO CREDIT GIVEN FOR THE MONTH APRIL/MAY, but then they try to tell me it was given in June against my last subscription. HOWEVER, IT WAS NOT as my last subscription should have been taken back to the correct amount... 2HRS45min in call, four calls and put through to four different deparments where I am told I AM STUPID and dont know what is going om. I'm fed up and want some resolution. Seems as though VODACOM think I am just a number in their big corporation. I have been with them 12 years... MAY NOT FOR MUCH LONGER</p>
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Vodacom's replyOfficial
07 Jul 2016, 09:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2016, 09:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,