upgrade still not received

I app**** for my upgrade on the 17th, I was told that I would get the phone in two days time, I called in a week later and the response I got was that there were system problems and that deliveries was offline or whatever excuse I was given. <br> I was then advised that my phone would be delivered a few days after that, I have not received any communication in this regard, every time I call the *** number the prompts say I am number 1 in the queue next thing I am number zero, a few minutes later I am number 3. They debited my account for a phone I have not received and not certain if I will still receive as no one is communicating or answering my calls. <br> yesterday I stayed on the line for an hour with no response. I called again and stayed on the line for 30 minutes until I couldn't take it any more. As I type this complaint I am still holding on and once again when I started the call I was number 2 on the queue, I am now number 5 I do not know how this system works but I am appauled by the level of service I have received. If this is how customers are being treated I doubt anyone would ever recommend this network in future.