Upgrade STILL not finalised

<p>22/9/16 Initiated upgrade via My Vodacom app.</p> <p>22/9 Received email saying someone would contact me within twenty four hours to process upgrade.</p> <p>26/9 Nondiwe Maseko of upgrades called me at 09h18. I asked that she ensure the correctly-sized SIM card be sent with the handset as they had sent the wrong one with my lprevious upgrade. She assured me that it would and that I would receive everything within '....two to five working days'.</p> <p>28/9 Called them at around 16h00. Nondiwe told me that my upgrade had not been ordered and that it would take a further '....two to five working days' to receive my new handset and SIM card. I told her that I wasn't happy with this and that a supervisor should call me back. Brendan called at 16h16 and assured me that I would receive everything by Friday 30/9 afternoon.</p> <p>30/9 Parcel received with the wrong sized SIM card. Called them at 11h32. Didn't note agent's name. Was assured that the correct SIM card would be delivered to me on Monday 3/10.</p> <p>3/10 No SIM card receieved. Called them at 13h45. Didn't note agent's name. Was put on silent hold for around twelve minutes. Ran out of patience and ended the call. About ten minutes later a supervisor called Emmanuel called me, apologised profusely and suggested that I go to my nearest Vodacom outlet and buy a SIM card for which they would credit me. Pointed out that this was not feasible as I work from 07h00 to 17h00 and that I preferred the convenience of upgrading online - hence my initiating the upgrade via the My Vodacom app. He then said he would send another SIM card and credit my account with two hundred and fifty megabytes of data to compensate me.</p> <p>4/10 Noted that data was credited. Still no SIM card. Called them at 11h28 ansd spoke to Mary Ndlovu. Asked for a tracking number. The only one she could give me was for the original consignment. She said that SIM cards were not delivered on their own and also suggested I visit my nearest Vodacom outlet. AAAAAARGH! Asked her to have Emmanuel call me. She said she would ask him via email to do so straight away. He hasn't called yet.</p> <p> </p> <p>Vodacom, it's now nearly two weeks since I initiated the upgrade. I would love to experience the benefits of the new handset before it becomes obsolete. Don't send me to my nearest Vodacom outlet, I work all day and even if I could go I don't want to. What is the point of being able to transact online if I still have to traipse to a shopping centre - a place no sane male wants to visit.</p> <p>If you can't have RAM deliver the correct SIM card (Although this has already been promised twice) then here's an idea, why not have a rep or manager from my nearest Vodacom outlet deliver it to me at work? Now THAT would be service! We can only dream of such things unfortunately.</p> <p>SORT OUT MY UPGRADE!</p> <p>Bob Thorne - Vodacom customer of twenty-one years, twenty-two looking very unlikely at the moment.</p>