MS
Maureen S
1 reviews | Active since Apr 2020
15 Dec 2024, 22:57
Upgrade still not completed, pt. 2
Upgrade still not completed After phoning upgrades and online department, after all my patience, after getting the phone dropped in my ear I have decided to get frustration of my heart. On 13 November 2024 I requested an upgrade for our home internet line. It is today 4 December 2024 and I still don't have an upgraded line. The bill almost double this month because of the discount that talked away apparently after the 24th month - which was this month hence me doing the upgrade in November.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Dec 2024, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Dec 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MS
Maureen S's updateReviewer Update
18 Dec 2024, 14:26What's sad is that no one even cared getting back to me. It's now today 18 December 2024 and still no one from Vodacom or their upgrade department tried getting in touch with me.. just sad..
MS
Maureen S's update18 Dec 2024, 14:26
Reviewer Update
What's sad is that no one even cared getting back to me. It's now today 18 December 2024 and still no one from Vodacom or their upgrade department tried getting in touch with me.. just sad..
MS
Maureen S's updateReviewer Update
29 Dec 2024, 07:41It's now the next bill run and nobody from Vodacom has gotten back to me, they say they have privately, but they are lying
MS
Maureen S's update29 Dec 2024, 07:41
Reviewer Update
It's now the next bill run and nobody from Vodacom has gotten back to me, they say they have privately, but they are lying