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Maureen S

1 reviews | Active since Apr 2020

04 Dec 2024, 18:42

Upgrade still not completed

After phoning upgrades and online department, after all my patience, after getting the phone dropped in my ear I have decided to get frustration of my heart. On 13 November 2024 I requested an upgrade for our home internet line. It is today 4 December 2024 and I still don't have an upgraded line. The bill almost double this month because of the discount that talked away apparently after the 24th month - which was this month hence me doing the upgrade in November.

0
Replies (6)
Vodacom
Vodacom's reply05 Dec 2024, 08:11
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MS
Maureen S's update15 Dec 2024, 23:02
Reviewer Update
I'm still waiting for anyone to get in touch with me...
Vodacom
Vodacom's reply16 Dec 2024, 15:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Regards,  Consumer Website Team
MS
Maureen S's update18 Dec 2024, 14:27
Reviewer Update
What's sad is that no one even cared getting back to me. It's now today 18 December 2024 and still no one from Vodacom or their upgrade department tried getting in touch with me.. just sad.. I sent you my private number but no one still.. what now?
MS
Maureen S's update18 Dec 2024, 14:27
Reviewer Update
Are you phoning me on the contact information I gave you? ***
Vodacom
Vodacom's reply06 Jan 2025, 16:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, we have escalated your query to our Online Sales / Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query. Regards,  Consumer Website Team