SF
Shuaib F
1 reviews | Active since Jul 2014
20 Apr 2016, 19:34
Upgrade still not active
On Monday 18 I went for an upgrade at the store at Victoria and Alfred, Waterfront. I paid for the sim swop and signed all the documents. The consultant told me the new sim will be active within 4 hours. It is two days later and I am still waiting for my sim in the new phone to become active. I tried calling the branch but there is no answer, it does not even ring. Vodacom boasts about being the best Network offering the best service. What a joke. I have learnt my lesson. I will rather join a Network where I will expect bad service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Apr 2016, 15:09Hello shuaibf,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2016, 15:09
Official
Hello shuaibf,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
SF
Shuaib F's updateReviewer Update
23 Apr 2016, 09:54I have still not received a call from Vodacare. I actually had to call them and found out that when I was there doing the upgrade a sim swop was not requested or done by Warren Bathgate. This is what Rehana told me when I called. It is now 6 days later and still not activated. So, tomorrow will be the 7th day, which means if there is an OBF I won't be able to take back and have it replaced. As a matter of fact I have not even used the phone. The service that I am getting from a company that I have served since contracts was made available by them. Pathetic, can't even discribe that.
SF
Shuaib F's update23 Apr 2016, 09:54
Reviewer Update
I have still not received a call from Vodacare. I actually had to call them and found out that when I was there doing the upgrade a sim swop was not requested or done by Warren Bathgate. This is what Rehana told me when I called. It is now 6 days later and still not activated. So, tomorrow will be the 7th day, which means if there is an OBF I won't be able to take back and have it replaced. As a matter of fact I have not even used the phone. The service that I am getting from a company that I have served since contracts was made available by them. Pathetic, can't even discribe that.