CW
Craig W
1 reviews | Active since Apr 2013
15 Apr 2026, 14:29
Upgrade Status - I***-5
I app**** for an upgrade on line in the early hours of Saturday morning. Order No Reference: VODACOMONLIN-***
Order is placed but so far not a word from Vodacom as to the status or any update. Is anyone in the upgrades department able to check for me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2026, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2026, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CW
Craig W's updateReviewer Update
17 Apr 2026, 10:58Hi Vodacom
I called the Client Care Department and they advised that the upgrade has been processed as New Line. MY *** number is eligible for upgrade but for some reason it cant be upgraded for the 2 tablets. Hand in face emoji.
It has been advised that the contract has been approved with conditions but I have called billing as well as it has been confirmed my account is not in arrears.
Tobi sent the following details
Total Bill So Far R 1259.61
VODABUCKS : 449.1
DATA : 2.9GB
VOICE : 1161m17s
AIRTIME : 2.96
So does this mean will the current package on *** remain in place and on top of that I pay an additional R799 per month for 36 months.
It is a concern that I am told I can upgrade and suddenly a new line is issued when all that could have been done was to renew my data sim I had on an 076 number you could pick up on my account.
IS anyone able to advise and also ensure I can get the deal. If not then I will cancel because everything with Vodacom turns into a circus.
I need an update as I have made enough calls in my work time over the last 2 days
I Spoke to Joseph, Syabonga and another 2 ladies this morning and no resoltuion.
I called the Client Care Department and they advised that the upgrade has been processed as New Line. MY *** number is eligible for upgrade but for some reason it cant be upgraded for the 2 tablets. Hand in face emoji.
It has been advised that the contract has been approved with conditions but I have called billing as well as it has been confirmed my account is not in arrears.
Tobi sent the following details
Total Bill So Far R 1259.61
VODABUCKS : 449.1
DATA : 2.9GB
VOICE : 1161m17s
AIRTIME : 2.96
So does this mean will the current package on *** remain in place and on top of that I pay an additional R799 per month for 36 months.
It is a concern that I am told I can upgrade and suddenly a new line is issued when all that could have been done was to renew my data sim I had on an 076 number you could pick up on my account.
IS anyone able to advise and also ensure I can get the deal. If not then I will cancel because everything with Vodacom turns into a circus.
I need an update as I have made enough calls in my work time over the last 2 days
I Spoke to Joseph, Syabonga and another 2 ladies this morning and no resoltuion.
CW
Craig W's update17 Apr 2026, 10:58
Reviewer Update
Hi Vodacom
I called the Client Care Department and they advised that the upgrade has been processed as New Line. MY *** number is eligible for upgrade but for some reason it cant be upgraded for the 2 tablets. Hand in face emoji.
It has been advised that the contract has been approved with conditions but I have called billing as well as it has been confirmed my account is not in arrears.
Tobi sent the following details
Total Bill So Far R 1259.61
VODABUCKS : 449.1
DATA : 2.9GB
VOICE : 1161m17s
AIRTIME : 2.96
So does this mean will the current package on *** remain in place and on top of that I pay an additional R799 per month for 36 months.
It is a concern that I am told I can upgrade and suddenly a new line is issued when all that could have been done was to renew my data sim I had on an 076 number you could pick up on my account.
IS anyone able to advise and also ensure I can get the deal. If not then I will cancel because everything with Vodacom turns into a circus.
I need an update as I have made enough calls in my work time over the last 2 days
I Spoke to Joseph, Syabonga and another 2 ladies this morning and no resoltuion.
I called the Client Care Department and they advised that the upgrade has been processed as New Line. MY *** number is eligible for upgrade but for some reason it cant be upgraded for the 2 tablets. Hand in face emoji.
It has been advised that the contract has been approved with conditions but I have called billing as well as it has been confirmed my account is not in arrears.
Tobi sent the following details
Total Bill So Far R 1259.61
VODABUCKS : 449.1
DATA : 2.9GB
VOICE : 1161m17s
AIRTIME : 2.96
So does this mean will the current package on *** remain in place and on top of that I pay an additional R799 per month for 36 months.
It is a concern that I am told I can upgrade and suddenly a new line is issued when all that could have been done was to renew my data sim I had on an 076 number you could pick up on my account.
IS anyone able to advise and also ensure I can get the deal. If not then I will cancel because everything with Vodacom turns into a circus.
I need an update as I have made enough calls in my work time over the last 2 days
I Spoke to Joseph, Syabonga and another 2 ladies this morning and no resoltuion.
Vodacom's replyOfficial
21 Apr 2026, 13:08Dear Craig,
Thank you for taking the time to share your concerns with our office. Feedback from valued clients such as yourself helps us identify areas where we can improve our service.
We are pleased to note that your query has been attended to.
Kind regards, Consumer Website Team
Thank you for taking the time to share your concerns with our office. Feedback from valued clients such as yourself helps us identify areas where we can improve our service.
We are pleased to note that your query has been attended to.
Kind regards, Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2026, 13:08
Official
Dear Craig,
Thank you for taking the time to share your concerns with our office. Feedback from valued clients such as yourself helps us identify areas where we can improve our service.
We are pleased to note that your query has been attended to.
Kind regards, Consumer Website Team
Thank you for taking the time to share your concerns with our office. Feedback from valued clients such as yourself helps us identify areas where we can improve our service.
We are pleased to note that your query has been attended to.
Kind regards, Consumer Website Team
Best regards,