MT
Mzolisi T

1 reviews | Active since Dec 2017

16 Dec 2017, 18:19

Upgrade Specials - Not Delivered

I upgraded my cell phone to Galaxy Note 8 on the 15 November 2017 and I was promised that this upgrade comes with a R 5 000 holiday voucher and a 10G data. I have a good Galaxy Note 5 so I was not under pressure to upgrade.

Well it is the 16 December 2017 today but the specials - both the data and the holiday voucher, dololo! So the upgrade was nothing but a con job by Vodacom. The fact that I have been a customer since 1995 means zilch to this bunch. My average spent on Vodacom per month is around R 2 500 per month (personally and my company), so canceling this contract and all other contracts with Vodacom might be the way to go.

I have already visited the vodacom shop at Vodaworld 3 times, I am still waiting... I am furious. First they said I was going to receive an SMS - nothing. Went there, the helpful assistant logged on to some website and loaded the info which they said they need. Two weeks later - nothing. Went to the shop, they said we should take a photo of the IMEA number at the back of a GOLDEN phone, poor assistant battled for TWO hours to finally produce some photo. They never communicate with the customer either via sms or email.

So let ALL BE CAREFUL NOT TO BE ******** by Vodacom like me. DON'T LEAVE THE SHOP UNTIL THE VOUCHER IS IN YOUR HANDS!

0
Replies (3)
Vodacom
Vodacom's reply17 Dec 2017, 08:00
Official

Dear Customer,

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Dec 2017, 08:00
Official

Dear Customer,

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Dec 2017, 09:20
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS