Upgrade Special and Box notification

I upgraded my phone online, 12 April 2015. I received my upgrade on Tuesday, 14 April 2015. I checked the box and on the original pack it says I received a free Samsung cover and when I upgraded this was what was indicated on the site. To my disappointment there was no cover in the packaging. I asked a friend and colleague to check it and they too could not find any cover in the box. I immediately decided to call Vodacom Customer care. I explained my situation to the lady and she immediately said she would not take my details as I need to speak to someone in after sale. After waiting for what seemed like an hour I finally got a representative and after explaining my situation I was put through to upgrades, only to explain my situation to another complete stranger I put through to Online support, only to explain myself to another stranger and sent on to another department \Online Upgrade". All I wanted was this unique and special cover but I end up speaking to 5/6 different people and I am still sitting without a cover. I am wanting all the items that was promised to me and now I had waited over two hours explaining my situation and nothing has come of it. All this for a cover."""