Upgrade - so bad service and still not receiv any

On the 8 Jan, spoken to Aska, to cancel my contact due to bad service and not getting the right contract, Aska assisted me by given me a good deal, and the phone was delivred on 12 Jan, but the Sim card was wrong. I phone again on the 13 Jan, Thabo assist and advice he will send me the correct sim card, ref: S3/8AT1/9/9Zswr. Week later I had to phone again, person advice it take up to 5 working days, phone again on the 26 Jan, spoken to Mos King ref 821057, will take 2 days, again had to phone on the 29 Jan, spoken to Boithumelo, her name should be use as reference, and a lady will contact me within 24 hours, well guess what Im still waiting for her phone call. I want to return the phone as I can not operater with no SIM card, not sure how Vodacom still have customer, as this is how they treat there clients, I most defnetly don't want to have this contact.. Phone again today, and the lady told me she cannot assist me due to there system is off, I ask to speek to the manager, well they drop the phone!!!!! VODACOM defnetly don't care about there customers, my phone number ***, if they can come collect the phone, as I don't want any business with Vodacom!!!!! Annaline