upgrade since waiting for a month

<p style="color: #555555;">I have been with vodacom for the past 24months, and have never missed a payment. Was due for my upgrade on the 11th November 2016,icalledthe online store as am too busy to go to a store. I called ********** 4 on the 15th November 2016 and was called on the 18th November by the confirmation office confirming my upgrade and ensuring delivery address was correct. But guess what today is the 16th December i still have not received my phone. When i call everytime am given a new excuse. Was told is on back order, the next consultant said only Gugu the lady who assisted me initially can help me, the next one said no the phone was supposed to be delivered and gave me an incorre t address when i ask her to update it, am told only Gugu can update the address. </p> <p style="color: #555555;">I called the online again on the15th December asked to speak to this Gugu person, she told me my phone is with Ram the courier company and gave me teCking number K ********** and said stock came in on the 14th and will be delivered on monday. </p> <p style="color: #555555;">What suprises me is that vodacom online receives stock on the uth and 14th of every month, how in the world i have not received my phone till today??</p> <p style="color: #555555;">evertime i call am told a story and given an excuse, i called Ram with the tracking number and guess what they do not have that parcel at all.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">What the F#a$¿¿¿¿¿¿</p> <p style="color: #555555;"> </p> <p style="color: #555555;">This is how we end up paying for contracts we dont have, this is how ****s and ***** with our accounts happen.</p> <p style="color: #555555;">someone at vodacom please fix thi</p>