Upgrade/Sim Swaps

I had done an upgrade for 2 of my lines on the 23rd of April 2015 & also changed my numbers, to date both the lines are still not working( 5 days), I have been into the store almost every day, & this Samuel guy keeps streaming me along, he even has my contact details but just does not bother to get back to me, I have phoned 082 111 & reported that the lines are not working & only today after i have reported it has the matter been escalated to the admin department, & this will apparently take another 24-48 hours, This is very very poor service, I am extremely dissappointed with Vodacom,