UPGRADE SHAMBLES!!!

I've been contacting Vodacom for the last 8 months trying to resolve an issue which they are unable to figure out. Number - ********** In Oct 2016 i logged into my online profile and saw that the end date of my contract was listed as 30 Dec 2016. This was incorrect as i had just upgraded. I contacted Vodacom via email to let them know their system had not been updated. I received a response stating that they would resolve it.

In May 2017, after dealing with Vodacom on various other issues related to their incompetence, I logged into my profile again where it clearly stated that i was DUE for an upgrade!! Bewildered, i went through the online process and my upgrade was approved (iPhone 6s 32gb @R329 pm) Why was i due for an upgrade when i upgraded in Oct 2016??? I was contacted by an agent from the CC department who informed me that my upgrade was on the way. No verification done. RAM delivered with no issues.

I was skeptical and sure that Vodacom would realise their system was incorrect and that i'd receive a call from them asking for the handset to be returned. This never happened!!!!

In June/July I was debited over R600 for my (new upgrade) R329 contract. After calling in and logging several SR's, emailing them 35 times and each time receiving no further information, I was finally told that I processed a PREMATURE upgrade, signed a quote and i was being charged for the new subscription @R329 plus an additional R200 for my previous handset!!!

Now, having worked for Vodacom for a number of years and fully understanding the upgrade process, I know that a PREMATURE upgrade cannot be done online. I also DID NOT sign any quote or send it back. I also had no reason to process and upgrade but your system prompted and allowed me to!!

This UPGRADE was accepted by your system, approved by someone at the upgrades department, processed at your warehouse and delivered by RAM all with no verification done and NO documents signed.

It's now 8 months later, I'm still being billed for an additional handset. No one can tell me how the upgrade was allowed/processed and passed all the departments mentioned above and still no RESOLUTION.

No sign of the supposed form i signed and no answer from anyone in your CC/UPGRADES department!