BP
Brandon P
1 reviews | Active since Mar 2022
20 Mar 2022, 22:49
Upgrade service useless
Received option to upgrade after applying 3 times with the promise of the stock available for the device. Then when i call again I get the option to pick up from closest store but still no success from store or online help
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Mar 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BP
Brandon P's updateReviewer Update
23 Mar 2022, 17:33After a call from vodacom still no solution
BP
Brandon P's update23 Mar 2022, 17:33
Reviewer Update
After a call from vodacom still no solution
Vodacom's replyOfficial
28 Mar 2022, 08:27Dear Brandon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and the upgrade was processed.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2022, 08:27
Official
Dear Brandon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and the upgrade was processed.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,