Upgrade Service Pathetic

<p>Fat cats do not want business.</p> <p>After requesting upgrade assistant to call me for an upgrade (using the web portal) nothing happened for 2 days - except a bulk sms stating that I need to phone them on the standard upgrade number.</p> <p>When I phone Upgrades at Vodacom, the line is dropped 3 times before the upgrade can be completed. I then receive a SMS stating it is now in process. 1 week goes by, nothing happens (no commuincation, Nothing). I phone back again - Phone is again dropped 2 times before I am helped.</p> <p>Apparently the confirmations department was supposed to confirm details with me (didn't happen) I am assured it will be sorted right away. Again no communication.</p> <p>I phone back the next day again - phone drops 4 times, Zanele specifically just ends the call ( I would like to state that I was not rude in any of the calls). I am told now by Sheridan that it will be fixed right away..... Track record says it won't.</p> <p>How do you run a business like this? Surely this type of service is not OK?</p>