Upgrade service

Like many others, I tried the online / telephonic upgrade. The sales agent at the time convinced me it was the better option. That was 30th August. I spoke to Deano on the 8th Sept (after I called to find out where my phone was) and he mailed me back to say that they were waiting to hear when stock was available. Again on the 11th, and the 13th Sept. At no point, has Vodacom proactively called to explain a problem or progress. To this mail, I will receive the obligatory "A service representative" response for all to see, and probably even receive that call, but what a load of ******** for service !!