Upgrade - sent incorrect SIM, no delivery of replacement

<p>On 25 May, I received my new phone as part of my upgrade. However, I was sent an incorrect SIM (the phone takes a nanoSIM, I was sent a microSIM). I immediately logged a support request to be sent a replacement SIM card (S3-GV13K-KFJUI). By the 28th May, I had received no communication (despite your department's promise to send a replacement SIM within 24-48 hours). I logged another support request (003S~SCR4). I was told the matter is under investigation. I've had no further communication.</p> <p>It's now a week later, and I can't use the upgrade because I STILL don't have the correct SIM. The upgrade was done online, so upgrades customer care says they can't help. When I try to call the Online department (082 178 44) the call is hung up immediately.</p> <p>Please would SOMEBODY fix your mistake!</p>