LF
Lorna F
1 reviews | Active since Dec 2017
15 Dec 2017, 14:52
Upgrade ****
I called to cancel my contract on Friday 13/10/2017. I spoke with a consultant at 10h50 and she offered me a deal to match that which I was moving to with MTN. She committed an extra 2GB of data per month (to be activated November) free on Smart S+ as well as the 10GB once off. This was all offered at an amount of R559 per month.
I agreed to renew the contract on those terms. This is however not happening and I only receive the 500MB.
I called to query my account (12/12/2017) and it has not been adjusted, ref number 1- ********** ********** . Told to wait 2 days for a response.....
I am now seeking legal advice as I refuse to pay any more money to Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Dec 2017, 15:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 15:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Dec 2017, 08:19Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's reply16 Dec 2017, 08:19
Official
Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's replyOfficial
22 Dec 2017, 08:57Good day Lorna ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply22 Dec 2017, 08:57
Official
Good day Lorna ,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,