UPGRADE ****

<p>PLEASE be careful, be very Careful.</p> <p> </p> <p>On the 27 March 2017 I contacted Vodacom cancelations to let them know I will not be renewing my contract.</p> <p>I spoke to a guy called Litho.</p> <p>He was very friendly on the phone, and convinced me that by renew my contract is in my best interest. He assisted me in renewing my contract with almost everything I was looking for at the right price, or so I thought). During our conversation I was repeatedly informed that all conversations were recorded and should I have any problem Vodacom can call up any conversations. Because of this I also repeatedly got him to repeat the new deal to me. He more than once told me the quote process will be completed on the phone and I do not have to worry about any paperwork.</p> <p> </p> <p>Litho promised me a contract that was perfect for me. Within 2 days my handset was delivered and I was a every happy man. Then Sunday I notice on the Vodacom App that my next Instalment is much more than what was promised to me. In fact it was 19.5% more expensive. Yesterday morning I contacted Vodacom Upgrades department on ********** to speek to Litho, Surprise Surprise he was not available. Instead I spoke to Xole, He could not assist me and told me he will send a mail to Litho to contact me. I’m STILL WAITING!</p> <p> </p> <p>Not hearing anything from Litho I contacted the calls enter again later the afternoon and spoke to Lindiwe Mdlali, She was very nice and assisted me with confidence and a smile. She made arrangements for me to return the handset and once Vodacom receives it the contract will be reverted back to the original one. She even contacted me later the same afternoon to give me the Delivery reference number and to inform me that Vodacom Collection department will contact me the next day to make arrangements for the collection. But till now 15:30 Tuesday afternoon nobody from Vodacom has contacted me. I had to contact them, my call was escalated.????</p> <p> </p> <p>I feel ****d!!!!. I cannot believe what happened to me. And I cannot and will not let Vodacom and Litho get away with this. I want him to pay for his dishonesty.</p> <p> </p> <p>Lucky for me I notice something wrong within 7 days and could do something about it. How many others do not see this until it is 2 late and they can do nothing about it. The sad part of this whole process is that even the Vodacom shop assistants know this is happening when you phone the upgrade number and told me they get customers daily complaining about being promised stuff and finding out they must pay the price.</p> <p>Vodacom you lost a very loyal customer this week. I have been with you for many years but will never trust you again. I’m going to let as much people as possible know what you did to me.</p> <p> </p> <p>Litho I hope you are happy.</p> <p> </p>