Upgrade same number twice and Charged

<p>I did an upgrade online 2 months ago. The upgrade went through twice for some reason. </p> <p> </p> <p>I received two phones. I returned the one and believed that all issues would be resolved. Turns out that was only the beginning. With vodacom online it is advertised that you do not get charged an upgrade admin fee if you do the upgrade online. Guess what??? I was charged this fee twice. After numerous calls I was eventually told that they had credited the fees to my account. When I received my statement they had only removed one on the charges. I called back and once again Queried why they had not rmoved both charges. I was told they would put through yet another service request. Bearing in mind that during eac of the calls I was advised that I would receive an SMS or a call once the issue has been resolved. </p> <p>Since the charge was still on the accout I had not had enough funds to pay on time. I was then charged a R100 Debit order failure fee. </p> <p> </p> <p>So this month the worst thing happens, I had fruad committed on my bank account and I reported this to my bank. Subsequently I received yet another R100 Debit order failure fee. I spoke to Bongile who said she cant tell me if and when my line would be cut, I explained and basically told her I want it on record that I have an active ***** case open with the bank and I insisted that she takes the reference number. </p> <p> </p> <p>What shocked me the most is that now I have also been Charged for content services and general services (I never reply to any subscription SMS's to opt in. So I once again call Vodacom and I am now told that because my account is in arrears they cannot access my account and they cannot cancel any subscriptons. This Means I will now be charged for another month or few Days until the bank sorts the whole ***** thing. I spoke to a Zanele this morning and she said she cannot help me. I requested to speak to her manager but she at first refused then tried to refer me to a different department. I went off at her since nobody is taking ownership of any issues.</p> <p> </p> <p>I'm so frustrated and angry that I feel as though I would prefer to cancell all my Dealings with vodacom who I have been with for the last 12-15years. All I want is for some1 to sort everything out. I am tired of calling in 5 times to sort out a single issue. I get pushed from one department to another and no1 knows what they are doing . </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>