Upgrade runarounds

Have been trying to get premature upgrade done this whole morning, one department points me to the next and the next and the next.

One department tells me they dont have stock and gives other number to phone, they say they have stock and gives me another number to phone for premature upgrade to be authorized, they point me away saying the second department needs to do it...

Worst service ever! Recon I will move to cell c, they seem to actually care about their clients~